1. Information We Collect

Information you provide:

• Name, email address, shipping address, phone number
• Payment information, processed securely by third-party processors such as Stripe and PayPal — we do not store your full card details
• Messages or reviews you submit through forms or email

Information collected automatically:

• IP address, browser type, and device information
• Pages visited and actions taken on our site, through cookies and similar technologies

2. How We Use Your Information

• Process and fulfill your orders
• Communicate with you about orders, updates, or support
• Improve and personalize your shopping experience
• Send occasional updates or promotional offers (only if you opt in)
• Detect, investigate, and help prevent fraud and other unlawful activity

3. Fraud Prevention & Security

To protect our customers and our business, we may use information such as order history, IP address, and payment-verification data to verify identity at checkout, monitor for suspicious activity, and work with our payment processors and their fraud-prevention tools (such as Stripe Radar) to block unauthorized purchases. These steps help keep shopping with us safe for everyone.

4. How We Share Information

We do not sell or rent your personal information. We share it only with:

• Trusted service providers who help us operate — such as shipping carriers, our payment processors (Stripe and PayPal), our e-commerce platform, and our analytics and advertising providers
• Legal authorities, where required to comply with the law or to defend against claims

5. Cookies, Analytics & Advertising

We use cookies and similar technologies to remember your preferences and cart, analyze site usage and performance, support our advertising, and help detect fraud.

We use third-party services including Google Analytics and Google Ads to understand how visitors use our site and to show relevant ads — including remarketing — on Google and partner sites. These and other providers may use cookies and similar identifiers. As our tools evolve, we may add or change analytics and advertising partners and will update this policy as needed.

You have choices:

• Learn how Google uses data: policies.google.com/privacy
• Opt out of Google Analytics: tools.google.com/dlpage/gaoptout
• Manage ad personalization: adssettings.google.com
• Control or block cookies through your browser settings

6. Your Rights & Choices

• View or update your personal information
• Opt out of marketing emails using the unsubscribe link
• Request that we delete your data, unless we must keep it for legal or fraud-prevention reasons

Just email us at toun@keengatoys.com with your request.

7. California Privacy Rights

If you are a California resident, you have rights under the CCPA/CPRA to know, access, correct, and delete the personal information we hold, and to opt out of the “sale” or “sharing” of personal information. We do not sell your personal information for money. To the extent advertising cookies (such as those used by Google Ads) may be considered “sharing” under California law, you can opt out using your Google ad settings, your browser controls, or by contacting us. We will not discriminate against you for exercising these rights.

8. Protecting Your Data

We use encryption, secure servers, and trusted platforms to protect your data, and we restrict access to authorized personnel only. We operate in the United States; if you access our site from elsewhere, your information may be processed here.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18. If we learn that we have, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy as needed. We’ll post changes here and update the Effective Date above.

11. Contact Us

Questions or concerns? Reach out at toun@keengatoys.com and a member of our team will get back to you.